Fares

Small Fly applies different fare rules depending on whether you live on Elba Island or not. In addition to standard fares, we offer special rates (Medical, Students, Seniors) and parity conditions for certain non-residents. Details below.

Elba Island Resident Fares

To book the resident fare you must show ID proving your Elba address. You may purchase online or at the Small Fly office in Marina di Campo (or via our partner agencies on the island). No booking fees apply at these points of sale.

1) Resident – Hand Luggage Only

• One carry-on up to 8 kg.
• Name change: free, only if ticket is unused.

2) Resident – Hand Luggage + Checked Bag

• One carry-on up to 8 kg and one checked bag up to 12 kg.
• € 8 per kg over 12 kg.
• Max dimensions (L + W + H) ≤ 158 cm.
• Name change: free, only if ticket is unused.

3) Resident “Medical – Students – Seniors (70+)”

10 % discount on the standard resident fare, for:

• Medical: residents traveling to Pisa, Florence or Milan for treatment (with medical documentation).
• Students: Elba residents enrolled in school or university (with residence ID and proof of enrollment/payment).
• Seniors (70+): Elba residents aged ≥ 70.

These discounted fares are sold only at the Marina di Campo office, with supporting documents. Both hand luggage only and hand + 12 kg checked options are available.

For detailed resident fare tables (price bands and supplements):
Download “Resident Fares” PDF (ITA only)

Non-Resident Fares

The following fares apply to travellers not residing on Elba Island. Options include hand luggage only or hand + checked bag.

1) Non-Resident – Hand Luggage Only

• One carry-on up to 3 kg.
• Name change: free, if no segment flown yet.

2) Non-Resident – Hand Luggage + Checked Bag

• One carry-on up to 3 kg and one checked bag up to 12 kg (€ 8 per extra kg).
• Max dimensions (L + W + H) ≤ 158 cm.
• Name change: free, only if ticket is unused.

3) “Non-Residents with Resident Privileges”

Certain non-residents qualify for resident rules:

• Civil invalids (≥ 80%): with medical commission report or disability card.
• Seniors (70+): non-residents aged ≥ 70.
• Workers based on Elba: with employment contract.

Available only at the Marina di Campo office with documents.

For detailed non‐resident fare tables:
Download “Non-Resident Fares” PDF (ITA only)

Changes & Refunds

Rules vary by fare type. Below is a summary; full penalties and limits are in our official Tariff Rules.

• Residents:
  Changes (route, date, time) free up to 5 days before departure. Afterwards not allowed.
  Cancellations free up to 5 days before; after that only airport taxes are refunded.
• Non-Residents (standard):
  Changes up to 21 days before with € 10 fee per segment; later not allowed.
  Cancellations up to 21 days before with € 10 fee; afterwards only airport taxes refunded.
• Non-Residents with Resident Privileges:
  Follow the same rules as Residents (5 days, no fee).
• Name change: always free if ticket unused.
• No-show: no refund of fare; only airport taxes refundable.

For special cases (Medical, Students, Seniors, Invalids, etc.) see the relevant Tariff Rules or contact booking@smallfly.eu.

Baggage

All Small Fly fares include at least one 3 kg under-seat item (handbag, laptop bag or backpack). Checked baggage must be purchased if not included.

• Carry-on: max 3 kg under the seat; one per passenger.
• Standard checked bag: max 12 kg; dimensions ≤ 158 cm total.
• € 8 per kg over 12 kg; space not guaranteed on busy flights.

Note: Limited cargo hold on flights from Elba. If we can’t load your bag, we’ll ship it by ground at no extra cost if you’ve purchased checked baggage. In high season, consider sending heavy luggage by ground.

Special Assistance (PRM)

We comply with EC Regulation 1107/2006 for persons with reduced mobility. Request assistance at least 48 hours before departure.

To request assistance: email booking@smallfly.eu or call +39 02 8995 0332. Describe your needs (stairs, wheelchair, etc.). Availability is aircraft-dependent.

• Airport assistance: dedicated staff from check-in to boarding.
• Foldable wheelchair: accepted in hold; notify in advance.
• Guide dogs: free with prior notice.

Aircraft capacity limits the number of PRM per flight; contact us if in doubt.

Unaccompanied Minors (UM)

Mandatory escort for children 6–14 traveling alone; optional for 14–17.

Booking UM service: not online—contact Call Center (email or phone) at least 24 hours before departure and complete the UM form. Print three copies for child, guardian and airline.

• Age 6–14: mandatory UM service.
• Age 14–17: optional UM service.
• Fee: € 70 per segment plus fare.
• Luggage allowance: same as adult, manageable by child.

On board, minors are seated within crew view. Guardian remains until departure; child released only to designated person at arrival.

Documents: child’s ID, foreign travel consent (if required), and UM form.

Pet Transport

Small dogs and cats (in a soft carrier 55×40×23 cm) are allowed under the seat if total weight (pet + carrier) ≤ 8 kg. Carrier must be mesh-ventilated and bite-proof. Pet stays inside during flight.

One carrier per passenger. € 90 per segment, subject to availability. Book at least 48 hours ahead: call +39 02 8995 0332 or email booking@smallfly.eu.

Passenger Rights

In case of delays, cancellations, overbooking or denied boarding, EC Regulation 261/2004 applies. We provide assistance (refunds, compensation, meals, alternative flights, etc.) as required.

Download our Passenger Rights Charter (PDF):

Download Passenger Rights Charter (ITA only)

Conditions of Carriage

Ticket purchase and flight use imply acceptance of our Conditions of Carriage, covering passenger obligations, carrier liability, documentation, check-in rules and more.

Read the full text:
Download Conditions of Carriage (ITA only)

Contacts & Assistance

For bookings and ticketing:

• Tel: +39 02 8995 0332
• Email: booking@smallfly.eu

For all other support:

• Email: customercare@smallfly.eu